Mining the Magic: Achieving Bottom-Line Results with Top-Line People
A Step by Step Customer Service Training Program
Designed for the Amusement Parks and Attractions Industry
Based on the 2003 and 2006 IAAPA “Spirit of Excellence” award-winning programs for Best Orientation Program and Best Supervisory Program, Mining the Magic will enable you to increase revenues and attendance, improve your park’s customer experience and increase your volume of repeat business by bringing out the very best in your employees.
With its proven record of success, our customized, modular training package will help you to prepare, excite and energize your employees, enhance your park’s public image, and increase your patrons’ positive word-of-mouth.
Program Features
Complete Facilitator Guide -- Each individual module includes a Facilitator’s Training Guide, which gives step-by-step instructions on how to deliver each segment of training, along with additional suggested support materials, such as icebreakers, games, exercises, suggested reading materials and videos.
Structured Training Modules – Our program features structured, segmented learning which can be easily incorporated into existing New Employee Orientation programs, and can also be used as supplemental training for your seasoned employees. Our modules enable you to design your program in the way that best fits your season and schedule.
Customized Materials – All program modules and features can be tailored and customized with your company’s logo and materials, making the training experience unique to your employees.
CD-ROM Workbook -- The Program’s CD-ROM includes all of the program slides, which can be customized for use as handouts or as a participant workbook
For more information about Mining the Magic,
please call Linda Ferone at (914) 761-7111 or click here. |
